Refund policy

Because every item in our shop is made to order just for you, we are unable to accept returns or exchanges for buyer's remorse or incorrect size selections. Please review sizing guides carefully before placing your order.

Damaged, Defective, or Wrong Items

Your satisfaction matters deeply to us. If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at michelerenee90@aol.com with your order number and a clear photo of the item and the issue. We will work with our production partner to arrange a replacement or refund at no cost to you. You will not need to return the item.

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days. Please allow additional time for your bank to process the transaction. If more than 15 business days have passed since approval, contact us at michelerenee90@aol.com.

Non-Returnable Items

Return shipping costs are the responsibility of the customer unless the item is defective or an error was made on our part.

Due to the custom nature of our products, we do not accept returns or exchanges unless the item is defective or an error was made on our part. Sale items and gift cards are also non-refundable.

European Union Orders

If your order is shipped to the European Union, you have the right to cancel within 14 days of receipt for any reason. The item must be unused and in its original condition. Please contact us to initiate this process.

Questions?

We're here to help! Reach out at michelerenee90@aol.com and we'll do our best to make it right.